The Public Service Commission recognizes the critical role of effective customer service in achieving customer satisfaction and trust, thereby improving the service delivery within the Public Service.

To address this, the Office of the Public Service Commission will take the lead in initiating the TALOFA WITH A SMILE project, aimed at enhancing the management of customer service expectations. This will give customers what they want, when they want, delivered in the best possible way by the Samoa Public Service.


English Version

Samoan Version